Over the past two days, I wrote two posts on the airline industry’s horrendous customer service: Airlines: Worse Customer Service of any Industry by Far and “Push on by,” barked Jim
I believe the post-9/11 environment has empowered some airline employees to be more bold with their customers. Even defiant.
If an airline employee claims a passenger’s behavior is raising a security concern, the passenger will face major ramifications. In a heartbreak, they will be whisked from the plane by armed and uniformed personnel. They will be questioned. They will the fined. They will be put on a security check list.
The stakes will be even greater if the airline employee says they felt threatened. And even worse if the employee claims that the passenger was seen as a threat to the cockpit.
I’ll provide another story tomorrow.
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No. 4 & 5 definition of power on YAHOO:
The ability or official capacity to exercise control; authority.
A person, group, or nation having great influence or control over others: the western powers.
Many folks in a position of power exert poor behavior, which includes impatience – at their discretion.
Flight attendants are not alone in behaving badly. That said, this is a great reminder to all to keep your ego in check at the airport and on planes!
And what is the charge to ‘check’ your ego?
$20 to check ego