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Posted by Dan Caruso
November 13, 2008

Rob Powell’s Unity versus Empowerment

In Telecom Ramblings, Rob’s post of a few days ago was Unity versus Empowerment . It is worth a read for the bearonbusiness crowd.

Rob rightfully points out:

And it’s not really fair to say that either Zayo or Level 3 ought to do what the other does, because they *aren’t* the same. Zayo’s smaller size gives it more flexibility and less fear of organizational chaos, for example, and they should enjoy such benefits of youth while they can.

Nonetheless, it is an interesting read, especially for Zayo Bandwidth and Zayo Managed Services–both of which are doing a whole bunch right now to exploit the capabilities of Salesforce.com.

So Now What?

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Empowerment and Accountability
Why Zayo is enamoured with Salesforce.com
Rob Powell wonders What they Were Thinking…
Another Powell loses Credibility
Belief versus Conviction: A Scary Look in the Mirror

Posted by Dan Caruso
November 4, 2008

Why Zayo is enamoured with Salesforce.com

We have used it extensively for salesforce automation, but this is not enough. I am pushing Zayo hard to fully embrace Salesforce.com as a comprehensive tool for service activation and, over time, much more.

I don’t have a full appreciation of Salesforce. Why, then, am I being so insistent?

It is clear that Salesforce is one of the big winners in modern enterprise software. It is 100% reliant on the software-as-a-service business model. It is a subtle yet powerful bridge into cloud computing.
The benefit of using Salesforce.com extend well beyond the capabilities of Salesforce.com the company. A whole ecosystem has risen around salesforce, enabling power users to benefit from development from others in the Salesforce.com ecosystem.
Salesforce.com lends itself to Agile Development. I have a series of posts I want to write about the Agile mentality and how this should be applied to all aspects of business. So for those who know not what Agile Development means, I encourage you to do some Wiki research.
I am frustrated that our organization has been slow to fully embrace Salesforce.com. By raising the profile of what I expect, it will drive our organization to move fully into this powerful world.

You want to get ahead at Zayo. Tip #1: Embrace Salesforce.com.