Archive for the 'Forecasting Cash Flows' Category

[A colleague inquired about a prior post on the topic of Forecasting Cash Flows.   This post is topical to my long-winded series on Measuring Value Creation and therefore I took this as a prompt to re-post this.   It is, as the original title indicates, the foundation of an exceptional company.]

Predicting Cash Flows: The Foundation of an Exceptional Company (from Nov 5, 2007)

The prior post Investing versus Speculating described the difference between “investing” and “speculating”. Investing is only possible if free cash flows can be forecasted with reasonable level of accuracy whereas speculating is more akin to gambling, as future cash flows require guess-work. Warren Buffett is an investor, not a speculator, so he only makes investments in companies whose cash flows he can predict with confidence.

A corollary to this principle pertains to how companies should be run. Management should make it an extremely high priority to build a strong corporate competence around how to reliably forecast cash flows. This capability should be an integral part of their culture. It should permeate the entire employee base. The goal should be to get better and better at both the thoroughness and accuracy of cash flow forecasting.

Further, management should involve the entire organization in this quest. The financial forecasts should be communicated often and in a way that makes it easy for executives and employees alike to understand. Every month, the actual results should be compared to the forecast. Was the forecast as accurate as it should have been? How could it have been more accurate?

Each month, management should update the forecast. The update should reflect that 30 days have elapsed and more is known than a month ago. Enabled by this new information, the revised forecast should be better than the old one. Moreover, if the company is getting better at projecting cash flows, this should be reflected in bettering solidifyng the forward looking view.

I know what you are thinking: “your company already does this”. I doubt it, at least not anywhere close to the degree I believe it should. I am not talking about an annual budget process. I am not allowing for making loose approximations. If it feels like a bureaucratic waste of time, you can trust we are talking about two different things. If it is primarily an exercise for the finance organization, a warning bell should go off. If the balance sheet is excluded from the exercise, substantial pieces of cash flow are largely ignored. Finally, if the relationship between revenue, expense and capital is extremely hard to follow, know that your company is nowhere close to having a competency in this most critical area.

Buffett requires that he stay grounded in companies that he can reliably predict cash flows. Else, he is a speculator. Executives should require that their companies develop a core competency in accurately predicting cash flows. Otherwise, the executive is taking on more risk than he or she is required to. It is hard to overestimate the importance of this point. The executive cannot allow its employees to make decisions based on unnecessary speculation. The executive should not force investors to speculate on what should be knowable.

I feel so strongly about this point that I make it a centerpiece of every company I am involved with. We will be better at predicting cash flows than any company out there, whether in our industry or not. We will do this not just to be better than our competitors, as this is too low a bar in my mind. Our goal is to earn exceptional returns for our investors. Knowing everything we can know about our future cash flows is the foundation for doing this.

In subsequent blogs, I will discuss what management’s responsibility should be relative to its stock price. As a teaser, I will offer a provocative clue: the executive’s job should not be making the stock be as high as possible.  [See: High Stock Price = Bad]

So Now What?

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I preach often about the need to accurately forecast cash flows.  I emphasize that accurate cash flow forecasting needs to be a core competency of companies that I am involved with.  You can imagine my reaction a few weeks back when I discovered that Zayo Bandwidth made two sizable forecast error.

To be fair, these types of errors often happen when integrating multiple companies.  So I guess the errors were understandable.  But given how much focus we put in this area, my frustration that these happened was very high.

The first error involved misstating the size of the installation pipeline.  The second pertained to mis-forecasting the amount of disconnects during the remainder of 2008.  I will discuss each in more detail in subsequent posts; for this post, I will emphasize key take-away themes.

In this blog, I write often about the importance of accurate forecasting.  I know this is a mundane topic to many readers.  Nonetheless, I encourage our employees to take it quite seriously.  Why?  We do this well, we will earn our stakeholders an bountiful return.  Better decisions will be made.  These decisions will be made on a more timely basis.  And problem areas will be identified long before they harm the company.  Conversely, If we are mediocre at forecasting, our overall performance will be underwhelming.

If you are involved with sales or service activation (or churn) in any way, I encourage you to fully grasp how your role fits into this bigger picture.  If you are unsure, figure it out.  Don’t stop until you know.

Understand why I am such a believer in Salesforce.com.  We use this for managing and monitoring the sales process.  I am befuddled why we don’t use it to manage and monitor the installation pipeline, activation, and churn processes. Hint: it is time we re-think this.  Why?  Salesforce, the way we use it, ensures real time visibility up, down, and sideways across the organization.  It also clarifies and reinforces accountability.  More on this later, but this is what I am looking for throughout our service activation and churn processes (and in other areas as well).

Capital and network expense management is part of the service activation and churn process.  This needs to be more tightly linked to the salesforce.com processes and tools.  I am pleased to see some of the recent steps we have taken in this area but we are about to take more.

Do you rely on spreadsheets for any meaningful part of your process?  My extreme reaction for now: if you do, you are old school.  You are doing this because you don’t understand or are uncomfortable with a tool like salesforce.com.  You are doing this because you are set in your ways.   Eliminate (or at least minimize) the role of Excel in the management of your process.  (This is not to say that spreadsheets don’t play a role–but their role should be used to analyze and present financial trends, not to facilitate the process.)

    Anyway, this is plenty enough ranting for now.  There will be lot’s more on this topic in coming days and weeks.

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    (Continuation of Fingernails post)

    “Your rear view mirror is broken,” says your alarmed passenger.

    “No worries,” you cleverly reply. “I want to see where I am going, not where I’ve been.”

    Most financial reviews focus on the question of “how were actuals compared to budget?” I’m sure we’d all agree that is an appropriate question. The problem is that actual results are usually 30-45 days stale. As an example, I’ll sit in a board meeting in mid-November discussing how we did in September (the most recent month in which actuals were available).

    This might not be a problem if you are the Cap’n Crunch product manager for Quaker Oats. I, however, live in the rapidly-changing Internet/telecom industry. Wasting time on how we performed two months ago is akin to getting directions to the Pepsi Center when I am heading to Frasca. It is where I have been, not where I am going.

    If that is the best you can do, you are driving at night with your headlights off. It is just a matter of time before your crash.

    BTW, most companies I’ve seen suffer from this dynamic. It is a reality that it takes 10-20 days to close last month’s books and assess results. Therefore, the focus during financial discussions is either on last month or on two months ago, depending on when the discussion is taking place. Most time is spent on discussing what happened in the rear view mirror, not on where the company is headed.

    Disciplined operational finance capabilities are required to change this dynamic. I consider this well worth the effort–I credit it to be a major factor in the success of the companies I am involved with. I will elaborate on this in subsequent posts.

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    Some people get completely irritated by the sound of fingernails scraping blackboards. For others, it is a co-worker in the adjacent cube who constantly taps his fingers. For me, it is sitting through a financial presentation and talking about numbers that are already one and a half months old. I’ve thought about carrying around my own blackboard and scraping my fingernails whenever I am asked to endure this.

    Okay, I know I have completely lost every reader out there. However, I’m dead serious about this. We live in the computer age for gosh sake. Excel is so advanced that I still have no clue what spreadsheet jocks are referring to when they brag about their pivot tables. I know–you are even more lost now than when I began this paragraph. I’m sorry, but I get very worked up when I discuss this topic.

    Let me start with an analogy. Let’s say you are driving from your house in Denver to Boulder-based Frasca, the best restaurant in Colorado. This example is somewhat redundant in that Denver folks only bother to visit Boulder if they are having dinner at Frasca. Since driving to Boulder is a rare event for Denverites, they use a navigation system for directions.

    So let’s imagine you are half way to Frasca and plug in the address. What if the navigation system says “Thank you for the coordinates. It will take about 45 days to get you directions (assuming the month-end close goes well). In the meantime, here are the directions to the Pepsi Center per your request last month.” Not much help, eh?

    So now do you understand what I am talking about? (I’ll pick this up in subsequent post.)

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    The previous blog described the difference between “investing” and “speculating”. Investing is only possible if free cash flows can be forecasted with reasonable level of accuracy. Warren Buffett is an investor, not a speculator, so he only makes investments in companies whose cash flows he can predict with confidence.

    A corrollary to this pricinciple pertains to how companies should be run. Management should make it an extremely high priority to build a strong corporate compentence around how to reliably forecast cash flows. This capability should be an integral part of their culture. It should permeate the entire employee base. The goal should be to get better and better at both the thoroughness and accuracy of cash flow forecasting.

    Further, management should involve the entire organization in this quest. The financial forecasts should be communicated often. They should be communicated in a way that makes it easy for executives and employees alike to understand. Every month, the actual results should be compared to the forecast. Was the forcast as accurate as it should have been? How could it have been more accurate?

    Each month, management should update the forecast. The update should reflect that 30 days elasped and more is known than a month ago. Enabled by this new information, the revised forecast should be better than the old one. Moreover, if the company is getting better at projecting cash flows, this should be reflected in bettering the forward looking view.

    I know what you are thinking: “your company already does this”. I doubt it, at least not anywhere close to the degree I believe it should. I am not talking about an annual budget process. I am not allowing for making loose approximations. If it feels like a bureaucratic waste of time, you can trust we are talking about two different things. If it is primarily an excercise for the finance organization, a warning bell should go off. If the balance sheet is excluded from the exercise, substantial peices of cash flow are largely ignored. Finally, if the relationship between revenue, expense, and capital is extremely hard to follow, know that your company is nowhere close to having a competency in this most critical area.

    Buffett requires that he stay grounded in companies that he can reliably predict cash flows. Else, he is a speculator. Executives should require that their companies develop a core competency in accurately predicting cash flows. Else, the executive is taking on more risk than he or she is required to. It is hard to overeestimate the importance of this point. The executive cannot allow its employees to make decisions based on unnecessary speculation. The executive should not force investors to have to speculate on what should be knowable.

    I feel so strongly about this point that I make it a centerpiece of every company I am involved with. We will be better at predicting cash flows than any company out there, whether in our industry or not. We will do this not just to be better than our competitors, as this is too low a bar in my mind. Our goal is to earn exceptional returns for our investors. Knowing everything we can know about our future cash flows is the foundation for doing this.

    In subseqent blogs, I will discuss what management’s responsibility should be relative to its stock price. As a teaser, I will offer a provactive clue: the executive’s job should not be making the stock be as high as possible. This topic is very related to the one convered in this blog. After discussing it, I will further discuss the concept covered in this blog, especially in the context of the great Telecom Boom, Bust, and Resurgence.

    So Now What?

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