Yesterday’s post listed the jobs I had prior to college. The variety of jobs I had helped propel my career.

During my first two years at college, I didn’t work—except for summers. I didn’t have the high school grades to make it into University of Illinois’ Engineering Program, so my first two years were focused on getting a 4.6 or better, as that was needed to transfer into Engineering. However, during the summer and after year two, I began to work.

  • One summer, around age 18, I baked bagels at a bagel shop. I worked for a nun, who had recently left the convent. I’m not sure why, but I assure you she didn’t look like Sally Fields. My bother worked there too. When money was tight, she had to let one of us go. She choose to keep me. I should have quit just to support my bro.
  • After my freshman year, I worked at Busy Bee-a nursery in Glenwood. I worked the fields–moving trees, shrubs, and rocks. It was back-breaking. I’m not sure how people who do this type of work for years on end are able to stay healthy. I admire them.
  • The best job I ever had was with my buddy Tom Gillespie, probably the summer between junior and senior year. Tom’s dad was a carpenter and Tom and I decided we’d paint houses over the summer. We also blacktopped driveways. During June and early July we cranked. Then the work stopped because people didn’t want houses painted at end of summer. Tom and I would work hard from 7am to 4pm or later. Then we’d go out until midnight. It felt like we did this every night. One time we painted a house for an older (probably my age) single lady who was attractive. We still talk about how she would watch us as we painted.
  • One summer, maybe prior to my second senior year of college, the economy was bad. I answered phones at a Telemarketer sweat shop. Horrible job. I sold credit card protection. Lasted 6 weeks.
  • To finish the summer, I became a cashier at an all night gas station. I had the overnight shift, as I made more money. Crazy way to spend August but I guess it was better than telemarketing. Plus I had a cute red-headed boss who, despite being married, liked to flirt with me.
  • During college, I delivered pizzas for Dominos. Wasn’t a bad job but one time I had to deliver pizzas to some girls I went to high school with. They were part of the country club that I caddied with when younger. I was embarrassed to hand them their pizzas. I don’t think they even tipped me. I refused to work during the Jan 1985 Super Bowl. Instead, I enjoyed watching Jim MacMahon, Walter Payton, Richard Dent and the Fridge destroy the New England Patriots. Dominos fired me for not working during the Super Bowl.
  • I was also an Residential Advisor for two years in college.

Next up will be the many jobs I had in the first few years of my career.

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I have been successful in business. When I reflect on why, I attribute the success in large part to having a good business sense. To some extent, I was born with this. However, to a large degree, I probably learned it—starting at a young age. Let me start by listing the jobs I had prior to college:

  • Prior to age 10, my primary job was helping my dad around the house. My dad always had projects on the weekends. My job was mostly to hand him a tool and, on a hot afternoon, grab him an Old Style. Using hand clippers, I trimmed the bushes. I also watered the tomato plants and picked the cucumbers.
  • Starting when I was about 10, I mowed lawns and shoveled driveways. I had a nice mowing business for a few years.
  • I also delivered newspapers at about this age. One time, I didn’t want to deliver the “free Wed afternoon” papers, so I dumped them in a trash can. I still feel guilty.
  • Around the ages of 11 and 12, I caddied at Flossmoor and Idyllwild Country Club. I carried 2 bags at once – though I only did this a few times. The Country Clubs were near the high school that I went to but, for me, they might as well been in a whole different world. No one in my neighborhood belonged to a private club. When I went there, I could only dream what the life would be like. I didn’t envy them … I don’t think. It was more wonderment. I did feel the kids my age were in a different economic class than me and I imagined they probably looked down on us. Today, I am a member of two country clubs. When I see a kid caddying, I admire them.
  • At the age of 13, I became a bus boy at a banquet hall / restaurant in Glenwood named the Fireside Chalet. By 14, I was named head bus boy for banquets, despite being under the “legal” working age. I scheduled other bus boys and supervised their work.
  • One summer, I also cooked ribs for the Fireside Chalet. My job was to make sure the fire did not flame up and burn the ribs.
  • For a few months, I also bused tables at Savoia’s in Chicago Heights. I still recall a fellow classmate who waitressed there. I remember how hard she worked at a pretty young age. We got to feast on their Italian food at the end of a night. This is one of the best perks I ever had in a job.
  • Another summer, probably around the age of 14, I worked at Skyline Pool in Chicago Heights. I would check membership tags and hand out wire baskets to shelve clothes.
  • During high school, I was a bagger at Jewel/Osco. Marty Panega worked there too. He was promoted to a stock boy and I wasn’t. I thought it was because I was heading to college. He thought he was just a better worker. Those were fun days. We organized 16-inch softball games on Sundays and Marty and I went on a double date with “older” checker girls.

Tomorrow I will list the jobs I had during college.

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Yesterday’s post was about about comments on my recent Facebook series.  Jeff B. told of a dilemma he faced when a fellow employee invited him to be a Facebook friend.  He did not consider this person a Friend and found the invite intrusive.  Out of politeness, he accepted his request and later regretted it.  His message for me:  do not invite Zayo employees to be friends.  If they want to be your friend, they will invite you.

Jeff was persuasive.   I cannot recall which Zayo employees invited me versus which ones I invited.  So I am going to De-Invite them.   Not all of them, as some I am pretty certain are comfortable.  But most of them.  So, Zayo-ites who are on Facebook–please feel free to invite me and I will accept.  But don’t feel pressured to do so.

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Several excellent comments came in regarding the Facebook series. I will share them with readers during the course of this week and next. This is the sixth of several posts:

I have invited several people to be friends simply because they listed Zayo as their employer. Thanks to Jeff B, I will not do this anymore.

” I recently joined Facebook… and had a business colleague send me a Friend request. It posed an interesting dilemma. I do not consider this person a Friend nor a Friendly (nod to Seth G) and found it rather intrusive for him to do so. I have a LinkedIn and Plaxo account for that kind of connection. Out of politeness, I accepted his request. I’m not sure I should have and will probably think more carefully in the future.”

As for ’strongly encouraging’ your employees to create accounts, I think that might be pushing it. As the head of your company, you set the tone, mood and demeanor for your organization. I’m sure you are well aware of the influence your opinion will have on your organization and and I’m sure many employees will willingly open accounts and create a Zayo community. But I think that will in some way intrude upon the Facebook community of ‘personal’ by forcing business networking into the environment.”

In fact, I am considering de-inviting Zayo employees. If they ask me to be their friend, that is fine. However, me asking them might not be as good of an idea as it once seemed. Thanks Jeff B.

Mark, at least, made me feel a little better:

“I joined Facebook at your prompting.”

Mark, hopefully you didn’t feel coerced. Facebook-do I get a commission?

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Several excellent comments came in regarding the Facebook series. I will share them with readers during the course of this week and next. This is the fifth of several posts:

Alfred E Einstein stuck to his guns:

“The point of this quote from a previous post was that social networking for social reasons is not really social. It is closer to social than having NO communication (Iran) but not really social. If someone said they were “social” wit me because I have access to pictures of their vacation, I would disagree. Facebook is social polyester. It will do until the real thing comes along (Iran) but it isn’t the real deal. A better word would have been “Cyber-social”. Cyber-socialization, like most words preceded in hyphen by ‘cyber’ (cyber-sex?) fail in comparison to the right thing and are largely popular in Iran.”

Alfred, are you concerned at all that the world will pass you by?

Mel uses his personal experience to show the linkage between traditional social world and social media.

“And in comment to the anti-social and cyber-social remarks, my retort is one that I think many would have: I am now personally and socially connected to people in a way I wouldn’t have been. Those friends who I lost touch with 12 years ago are now people I have dinner with on weekends and who call to see how an important life event turned out. Yes, I also know when they’re having a bad day and what their toddler looks like eating dog food, but I am not less real-life-social because of Facebook. I am MORE social and I am not the exception to the rule.

I fully agree that it may not be a good idea to share your personal life at all levels with your coworkers. You have to be careful what you put out there. While I was job searching, I made sure that nothing about me could be seen by anyone I hadn’t chosen. My profile picture was not controversial and not even of me in order to avoid judgment during the process based on gender, race, etc. And I will likely choose to not join Zayo’s group on Facebook until I decide if who I am outside of work will enhance how I am at work. That’s where the decision has to be made and it’s everyone’s own. (I did not feel negatively pressured to join the group by Dan’s original post.)”

What you say to that, Alfred E Einstein?

Jeremy sided with Mel:

“I am thoroughly enjoying watching you defend the idea Dan. I mostly agree with you that Facebook is a great tool and should be embraced. I disagree with [those] who say that it is somehow anti-social or that the younger generations are less intelligent because of things like Facebook. I actually believe it creates a culture and society that is more compassionate as to what is going on around them and spawns a ’social intelligence’…”

I agree Jeremy. I do think the collective intelligence of society is being advanced by social media.

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Several excellent comments came in regarding the Facebook series. I will share them with readers during the course of this week and next. This is the fourth of several posts:

Scott got off on a tangent. When I first read it, I felt a little irritated because it came off as a typical “glass half empty” comment. However, when I read it a second time, Scott’s point hit home a bit.

Scott:

“What happens when you are forced to put your medical records on the grid to “reduce” medical costs? …We see identity theft [of] personal finances… what happens when the laptop/server with your complete medical profile on it is hacked or information stolen?

It won’t be long before someone is blackmailed by “electronically-stolen medical profile information.”

Scott also warns about:

“a possible employer [checking] facebook, myspace, twitter, and other social networking sites to determine character, ethics, personality, etc. … What do you do when in the heat of a moment post thoughts, feelings or something you might regret later on the grid, and someone that may have an interest in hiring, promoting, or referring you see it, before you regain composure and pull it? What if there is something about you that just rubs a recruiter the wrong way, because they do not believe in your beliefs or share in your values? Think discrimination is large now? just wait.”

Is it illegal to scan Facebook for information on a prospective employee? Is it unethical? I have not heard this discussed in any forum. Regardless, every individual will need to consider this possibility when using social media. Perhaps this will serve as a good “check and balance” on behavior.

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Several excellent comments came in regarding the Facebook series. I will share them with readers during the course of this week and next. This is the third of several posts:

Mike Hart CXO started out with encouraging words:

“Full disclosure, I’m not a Zayo employee nor a telecomm guy, just someone who reads Dan’s blog for kicks. And I happen to personally know him too. I’m completely on board with social media and my own digital footprint is growing. In its present form I think the use of Facebook as a company tool is a slippery slope. That is unless you want everyone to know everything about you, which few people do. Do you really want to see the banter from my 16-year old niece and her friends? No, even I don’t most of the time, but I want to stay connected with her just the same. As Facebook improves its functionality (i.e. being able to set up a group of people who can view only specific posts) it’s functional usage may also improve, but as Alfred E Einstein notes above, it needs to be organic and shouldn’t be forced.”

But then Mike put a little chill in me:

“Ponder the possibility that one day Zayo will become a public company. Can you imagine the implication for SEC disclosures in public documents given the existence of a “public” Zayo group on Facebook? At the moment I can’t either, but some court case is bound to test it. Or, from an HR perspective when an employee posts a comment to the wall of another employee who takes offense. How would that be handled? For confidential discussion groups within a company there are many ways to handle this electronically without Facebook.”

Your points are valid Mike. Even bearonbusiness will be impacted if Zayo was to go public.

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Several excellent comments came in regarding the Facebook series. I will share them with readers during the course of this week and next. This is the second of several posts:

Jamie is my hero:

“My concern with your facebook-community post Dan is that it may lead to a reduction of your blog postings; in frequency and/or in depth of content. Not being a Zayo employee, I would miss your insight. (You should consider creating a ‘page’ so that we could follow your musings on facebook). (Disappointed not to find you on twitter also).

Persona control is important to everyone Mr. Caruso. This is a function of self-esteem, self-confidence, a desire to avoid persecution, a desire to protect corporate confidentiality, and frequently, an individual’s intent not to accidently offend or persecute with one’s posts… The facebook service offers its users features to manage these concerns, and facebook continues to evolve towards this goal (reference http://bit.ly/fJIQW).

My response to the “naysayers” is to “manage the technology,” don’t let it “manage you.” We all need to understand when, and when not, to use facebook, SMS, a phone call, a face-to-face meeting, twitter, myspace, linkedin, etc… Manage the technology; every device has an “off” button… most of all, choose the most effective medium for your communications…
In order to “choose the most effective medium,” I would encourage Zayo employees to embrace your idea. Learn and understand the technologies to collaborate, and build depth and clarity into their ideas and understanding. Manage your persona. Communicate and learn through interaction with your social-networking connections.

Our control over information is unprecedented today. RSS/Atom feeds, podcasts, blogs, social-networking… I sometimes sit with folks at the Denver Press Club as they wonder why the Rocky Mountain News went out of business. Today, if you read six newspapers every morning at breakfast, you are not well informed. All these technologies provide us with an unprecedented power to filter and manage information. Teach yourself, experiment, take a little risk, but most of all, teach your children – its required for their survival in the new world.

I read this article and thought of you today Mr. Caruso – http://bit.ly/ro3LK – all the points enumerated apply to how you have leveraged your blog. I’ll pick two in particular; transformation, and culture. You lead the transformation of Zayo’s culture by choosing these mechanisms of communication. You don’t sit quietly in the office assuming that your staff understands your vision. You also permit those of us on the outside to ‘kibitz,’ and that builds trust in your business. When Zayo goes public, I’m buying in.

Jamie, I am on twitter but haven’t yet twitted. I don’t think Facebook will interfere with by blog postings, but it might creep that direction. I agree with all your points regarding the need for individuals to “manage the technology” to their benefit. Imagine those who resisted automobiles because it would separate families. I haven’t yet read the article you referenced but will. I appreciate the kinds words.

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Several excellent comments came in regarding the Facebook series. I will share them with readers during the course of this week and next. This is the first of several posts:

Brad Bernthal provided an intellectually stimulating perspective:

Whether people like it or not, Facebook and social networking is emerging as the television of this generation: an engrossing connective social tissue that cannibalizes other media. Co opting it is sound strategy.

I’m a big fan of Niel Postman’s “Amusing Ourselves to Death” which carefully considers the social impacts of moving from a print/oral culture (defined by the written word and radio) to a visual one (defined by TV). Postman builds on Marshall McLuhan’s work (McLuhan’s “the medium is the message” becomes Postman’s “the medium is the metaphor”).

I don’t think we have a full handle as to what the move from a visual culture (TV) to a mobile Internet culture (e.g., Facebook, Twitter, social networking) means. What does this metaphor result in? But it is the critical question. Some thoughts: It is instantaneous and ubiquitous. But it is not transitory, either — it has a long digital memory. It is not prone to prolonged reflection. But what it lacks in depth it compensates for in broad reach. As a start, as a CEO, I’d see it as a tool to keep a team focused on a common mission. It is not the full explanation of the vision, but it is the connective tissue for a company.

I agree we cannot foresee the changes that will result from the mobile Internet culture. Love the descriptors: instantaneous; ubiquitous; not transitory, long digital memory; not prone to prolonged reflection; what it lacks in depth it compensates for in broad reach. The acceleration of change will continue.

A couple readers were less deep in their reflections.

John: “Facebook is addicting; do you really want your employees sending Mafia Wars invites during work hours?”

An Anonymous Troll felt permitted: “Permission to check out Facebook at work: Granted!”

Some companies ban web surfing at work. In particular social media sites and YouTube are frowned upon. These two comments pertained to the irony of a CEO encouraging Facebook usage. Maybe I should reconsider. Nah.

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Wow.   The comments are a-flowing, and opinions are varying widely.   A couple days ago I posted Rebutting Facebook Naysayers.  I encourage readers to take a look at the comments to this post.   A lot of great thoughts are being shared.   And chime in–as I think additional perspective will be helpful.

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