I check Salesforce.com every day. In fact, I check it multiple times per day. And I check multiple versions–Envysion, Zayo Bandwidth and Zayo Managed Services. I always look at one particular report: what is listed as “closed”, “committed” and “best case” for the month.
This weekend, I made a cappuccino and fired up the computer. I pulled up Salesforce.com and logged into the Zayo Bandwidth site. It blocked me. It told me that my computer wasn’t authorized to log into the site. I tried Envysion’s login in and got the same message. In both cases, it told me it would send a message to the “account owner” and see if they would allow me access.
Okay. I need to confess. I don’t actually have Salesforce.com logins. I share accounts for Zayo Bandwidth, for Envysion and for Zayo Managed Services. I never enter data and, for the most part, look at only one report. I like to think of myself as “cost-responsible”; others accuse me of being cheap. Be that as it may, keeping the number of Salesforce.com logins to a reasonable level is the goal.
Salesforce.com, of course, want to maximize the number of log-ins each customer requires.
So now you know why I am thinking of filing a complaint. Later in the week, I will let you know why I might instead send a thank you. Hint: Envysion’s business model is software-as-a-service.
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