Matt Steinfort has an inisghtful post titled You’re not allowed to argue with customers on the Managed Video as a Service (MVaaS) blog. Matt told us about “The 2% Rule”. Though it hit a little too close to home for me, I thought I might share it with Bearonbusiness readers:
…the Chicago Bain office had ["the 2% Rule"] as one one of their office codes of conduct… It’s premise was simple – consider the 2% chance that you are wrong…. To consider the 2% chance you are wrong means that even when you are 98% sure you are right, you should consider the merits of the other argument and attempt to think about things from the other perspective. It’s not that you need to give in or change your mind, rather you should be open to the possibility that you are wrong and listen to the other perspective, giving someone else a chance to make the case for why they might be right. By listening and giving someone a chance to explain their rationale, you may uncover misconceptions on their part or you may learn something you did not know about the situation that may change your perspective. Even if you end up being right (and you were 98% sure you were right to begin with!) you are more likely to end up in a good place with whoever held the other position as you took the time to understand their perspective.
Thanks Matt. Though now that I reflected on it, I think it is 97% likely you are wrong. 
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